Mission

• We believe that patients know their bodies and lived experiences better than anyone. At times, individuals may struggle to describe their symptoms in scientific or scholarly language, just as medicine and science may struggle to fully explain complex presentations within a single, cohesive diagnosis. In these moments, it is more important to listen with humility than to assert certainty where understanding is incomplete.

• We believe that one does not need to have all the answers in order to listen, to help, or to walk alongside someone. Presence, partnership, and compassion are often as meaningful and healing as the answers we continue to seek.

• We value honesty. It is acceptable to acknowledge what is known and what is not yet understood. We prioritize transparency over false reassurance or inaccurate conclusions. Saying, “I do not know, but I will walk with you, and we will learn together,” is an ethical and powerful commitment to care.

• What is not understood today may be discovered tomorrow.

• We also believe in humility and accountability. Healthcare is delivered by humans within complex and often strained systems. Diagnoses can be incomplete or incorrect. When this occurs, it is essential to recognize our shared humanity and our collective responsibility to one another as one community working toward the well being of all.

• We believe your story matters. You matter. Every person deserves undivided attention and to be heard before conclusions or diagnoses are formed.

• We believe diagnoses are tools to guide care, optimize health, and support longevity. They do not define a person’s worth, nor do they capture the fullness of a life. You are more than a list of diagnoses, and your value is not determined by ability or disability.

• We believe that seeking relief from pain and suffering is not weakness, but an honorable and compassionate act. Palliative care is not synonymous with suicide or giving up. When appropriately offered, it can preserve dignity, relieve suffering, and support meaningful quality of life.

• When individuals are provided with thoughtful, therapeutic options, many choose lives supported by comfort, dignity, and care rather than unnecessary or traumatic suffering.

• We strive always to minimize risk and optimize benefit.

Values